bir118 Frequently Asked Questions

bir118 requires a government-issued photo ID (KTP, passport, or SIM) and a selfie holding the document. For withdrawals above Rp 5.000.000, a recent bank statement or utility bill confirming your registered address may also be required. All documents are reviewed within 24 hours during business days. KYC is mandatory before your first withdrawal is processed.

No. bir118 strictly permits one account per person, per household, and per device. Creating duplicate accounts — whether to claim multiple welcome bonuses or for any other reason — is a breach of our Terms and Conditions and will result in permanent account closure and forfeiture of all balances. If you believe you have accidentally created a duplicate, contact support immediately.

On the bir118 login page, click "Forgot Password" and enter the email address registered to your account. A secure password reset link will be emailed to you within a few minutes. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact our 24/7 support team at [email protected] for manual assistance.

To close your account, contact bir118 support via live chat or email. Before closure, all pending withdrawals will be processed to your registered payment method. Note that bir118 is required by its gaming license to retain certain account records for up to 7 years after closure for AML compliance purposes, as detailed in our Privacy Policy.

The minimum deposit on bir118 is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata. There is no maximum deposit cap, though deposits above Rp 100.000.000 may require additional identity verification before being credited.

The minimum withdrawal to a Mandiri bank account on bir118 is Rp 100.000. Withdrawals are processed within 1 to 3 business hours during operating hours (08:00 – 22:00 WIB). Requests submitted outside these hours are queued and processed first thing the following morning. There are no fees charged by bir118 for standard withdrawals, though your bank may apply its own inter-bank transfer charges.

Yes. bir118 supports OVO, GoPay, DANA, ShopeePay, and LinkAja for both deposits and withdrawals. E-wallet deposits are generally credited within 2 to 5 minutes, making them the fastest funding method available on the platform. Withdrawals to e-wallets are processed within 30 to 60 minutes. The e-wallet account must be registered under the same name as your bir118 account.

bir118 does not charge any platform-side fees for standard deposits or withdrawals. However, inter-bank transfer fees imposed by your own bank (for example, BRI to BCA transfers via SKN or RTGS) may apply and are outside bir118's control. E-wallet-to-e-wallet transactions within the same provider (e.g., GoPay to GoPay) are typically fee-free on both ends.

Mix parlay (a multi-leg accumulator bet) allows you to combine 2 or more match selections into a single wager. All legs must win for the bet to pay out, but in return the odds multiply — making potential returns significantly higher than single-match bets. bir118 supports mix parlay across BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and other major competitions. The minimum mix parlay stake is Rp 10.000.

Yes. bir118 offers togel (Indonesia's traditional numbers lottery) markets, and you can fund your account using OVO before placing togel wagers. Available draw types include 2D, 3D, and 4D selections across multiple daily draw schedules. Minimum togel bet amounts start from Rp 1.000 per line. Results are posted immediately after each draw closes, and winnings are credited to your account balance automatically.

bir118's live casino section is powered by Evolution Gaming, Pragmatic Play Live, and other leading studios, offering a wide selection of Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game-show style titles. All tables are streamed in HD with professional dealers. Some tables feature Indonesian-speaking dealers during peak WIB hours, making the experience more comfortable for local players.

Slot gacor (high-payout or high-volatility slots popular among Indonesian players) refers to slot titles that are currently performing above their average Return-to-Player (RTP) rate. On bir118, navigate to the Slots section and use the "Hot" or "High RTP" filter to surface currently trending titles from Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft. RTP percentages are displayed on each game's information panel.

Yes. bir118 is fully optimized for mobile play through any modern smartphone or tablet browser — no app download is required. The platform is responsive across iOS and Android devices and supports all major browsers including Chrome, Safari, and Firefox. Live casino, sports betting, slots, and togel are all fully accessible on mobile, with the same account, balance, and bonus availability as the desktop version.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus funds or bonus-derived winnings become eligible for withdrawal. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place Rp 1.000.000 in qualifying bets before withdrawing. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute 10–20%.

Yes. bir118 runs weekly and monthly cashback promotions that refund a percentage of net losses during the qualifying period. Cashback offers are credited as bonus funds with reduced wagering requirements compared to standard deposit bonuses. Seasonal cashback campaigns are also available during Indonesian cultural events such as Ramadhan, Idul Fitri, and Indonesian Independence Day (17 August). Check the Promotions page for current active offers.

The bir118 VIP program rewards consistent players with tiered benefits including higher withdrawal limits, faster processing times, dedicated account managers, personalized bonus offers, and invitations to exclusive seasonal events. VIP tier advancement is based on cumulative wagering volume within a rolling period. Players are notified by email when they qualify for a tier upgrade, and tier benefits activate immediately upon promotion.

Yes. Players who prefer to play without bonuses — for example, to avoid wagering requirement restrictions on withdrawals — can opt out of all promotional communications from within Account Settings under the Responsible Gaming section. The opt-out takes effect immediately. You can re-enroll in promotional communications at any time by reversing the setting, provided you do not have an active self-exclusion or cooling-off period in place.

You must be at least 21 years old to register and play on bir118. Age is verified during account registration and confirmed again during KYC document review. Accounts found to belong to individuals under 21 are permanently closed without notice, and any associated balance is subject to review under our Terms and Conditions. bir118 takes its age restriction policy extremely seriously and supports all efforts to protect minors.

Deposit limits, wagering limits, loss limits, session time limits, and cooling-off periods can all be configured from the Responsible Gaming section of your Account Settings. Limit reductions take effect immediately. Self-exclusion requests (temporary: 30 days to 12 months; or permanent) can also be initiated from the same section or by contacting our support team at [email protected]. All responsible gaming tools are free and available 24/7.

If gambling is negatively affecting your finances, relationships, or mental health, please take action immediately: activate a cooling-off period or self-exclusion from your bir118 Account Settings, or contact our responsible gaming support team at [email protected]. Our agents are available 24/7 in English and Indonesian and can help you access the right tools, provide information about self-assessment resources, and refer you to professional counseling services if needed.

bir118 customer support is available 24 hours a day, 7 days a week — including all Indonesian public holidays. You can reach us via live chat on the platform (fastest response, typically under 2 minutes) or by email at [email protected]. Our support team is fluent in both English and Indonesian. For responsible gaming matters, please mention this in your opening message so the query is routed to our specialist team immediately.